Customers may submit return or exchange requests within 30 calendar days after receiving goods. Returned items have to be brand‑new, unwashed, undamaged, with original tags and packaging fully preserved. Worn, damaged and custom‑made items cannot be accepted for returns.
Every return application needs pre‑approval from our official support email. Purchasers take charge of return shipping fees, except for factory defective items, goods damaged in transit, or incorrect items shipped by our side.
Refund operations will only start after we receive and finish inspection for returned merchandise. The actual fund arrival period depends on the internal processing cycle of your payment service provider.